The right partnership can feel like it was always meant to be. These arrangements can energise your business, streamline workflows, improve results, and even make your workers happier.
That said, the right judgement calls need to be made here, and you must ensure that your firm aligns itself with compatible organisations only. Otherwise, the breakdown of the working relationship can be a costly distraction.
While the government is launching digital schemes to help firms become more tech-savvy and grow, firms can also benefit from a partnership regarding IT support. The dynamic needs to be right, though, so here’s a quick guide to help you choose the best IT support partner possible.
Research Awards and Certifications
You shouldn’t partner with just anybody. Any entity you do business with needs to be fully accredited and a serious competitor in their sector.
Of course, many firms can proudly claim to have awards and certifications. Try to make clearer distinctions between them by researching achievements and qualifications more in-depth. Are the awards reputable? What were the criteria for achieving so highly? Has the potential partner overplayed their success? These are all questions worth answering.
Feefo’s Platinum Trusted Service Award is a reliable qualifier to look out for, and Google also has their own IT support awards worth looking into. Prestige counts for a lot here, so make sure you’re working with experts that official awarding bodies consider top talent too. The checks shouldn’t take long, and you can better understand what type of partnership to expect.
Gauge Their Accessibility
The best IT business partners don’t come and go when it suits them. They ensure they’re always on hand to answer questions and investigate troubling matters.
After all, digital faults can be sudden, unexpected, and yet immensely damaging to a firm’s operations and reputation. Even minor disruptions to a firm’s network can cause a domino effect of problems reaching all the way to the customer experience. Therefore, you should work with an IT partner who understands how fast luck can change in the digital arena.
Totality Services provide IT support and security services for London businesses, and they can help you whether you’re running a remote business or if it’s based on commercial premises. They have a phone number you can ring, a bot that can answer questions or help you book a consultation, and you can request a quote by quickly filling in a few text fields. Access to IT support in London is 24/7, 365 days a year, so you can always have a quick and effective resolution to IT problems. If you’re not based in the area, look for a similar service where you are.
Determine Service Personalisation
The best business partners have a personalised approach to collaboration. All of their services are tailored to individual concerns and needs.
After all, effective partnerships open up a host of better prospects, unlocking opportunities and stabilising firms in uncertain conditions. For IT partners, this means providing quick and effective issue resolution. They will get to know your software vendor, regularly monitor and update your IT infrastructure, and learn how your staff operates while training them on matters concerning their support services. Access to e-learning platforms should also be provided.
