Mercedes-Benz vehicle dealership Sparshatt Truck and Van has been described as brilliant by one of its newest aftersales customers who recently switched to its Dartford depot.
Scott Taylor, Transportation Manager for Broughton Plant Hire followed John Beard, Commercial Vehicle Technician at Sparshatt Truck and Van when he moved to the Kent-based dealership.
After being blown away by the aftersales service received for his fleet of vans, Scott recommends Sparshatt Truck and Van to other Transportation Managers in the area, and said: “If you haven’t tried them, you need to, because you won’t be disappointed.
“Sparshatt Truck and Van are just second to none – there’s no way I can fault them anywhere.
“They’re not the closest depot to me, but I’d rather travel that little bit extra because of the service and the way they do things, they’re just brilliant.”
Scott’s operations rely on having multiple vehicles on the road at any one time and speed and efficiency of service is crucial for his everyday operation.
Sometimes Scott relies on a quick-turnaround of his vehicles, and said: “It’s all about speed and professionalism with Sparshatt Truck and Van, along with great communication. I don’t have to chase them.
“I know that when I bring a vehicle here, whatever I ask for can be done, and will be done as quickly as they can do it.
“They always manage to get things done in a shorter amount of time, so the down time is not as much which is saving my business money.”
With an unrivalled range of aftersales solutions from servicing to repairs and an over the counter and delivery service for Mercedes-Benz GenuineParts, all expertly fitted by highly trained technicians, Sparshatt Truck and Van have gained a reputation for their quality aftersales services across the Kent region.
Taking advantage of the high-quality and extensive service provided at Dartford, Scott recently had a replacement clutch installed, and said: “I spoke to the aftersales team at Sparshatt Truck and Van in Dartford on the phone beforehand and told them I was short of vehicles – they managed to turn it around so quickly and within 24 hours it was back on the road.
“Because of the service speed, I’m never needing to go out and hire vehicles, and can offer a better service to my customers.
“I never have a problem with Sparshatt Truck and Van and after working with many aftersales depots I find they are like a breath of fresh air.”
To find out more about Sparshatt Truck & Van’s after sales service, please visithttps://sparshattgroup.com/truck-servicing/.
