Award-winning pallet shipping network Pall-Ex Group is investing in its employees with a bespoke learning and development programme that is unique to the industry. The Logistics Excellence Achievement Programme (LEAP) is designed to support, upskill, and develop the Pall-Ex Group workforce to be the best in the business at every stage of their career.
Following feedback from its annual employee engagement survey, Pall-Ex Group recognised a demand for increased development opportunities and routes for progression, something that was echoed in exit interview feedback. In a sector heavily impacted by staff shortages, nurturing and retaining staff is also essential for the future of Pall-Ex Group.
In response, the company established an innovative, industry-leading development programme that has revolutionised how it trains staff. With a firm focus on employee well-being, LEAP provides everyone at Pall-Ex Group with the tools to upskill, obtain knowledge, gain qualifications and feel motivated and fulfilled.
Engaging with all levels of the business, Pall-Ex Group identified gaps in training to inform what LEAP would cover. As a result, LEAP is fully aligned with the business and its goals, with clear objectives and learning outcomes for staff, who are more invested in the company’s future.
Pall-Ex Group also uses Skill Scans to ensure every employee receives training tailored to their role and ambitions. This simple scoring mechanism highlights areas for improvement and provides a practical foundation to prioritise learning and monitor progress.
LEAP was first rolled out for the Customer Service Delivery department and saw all customer-facing employees receive functional skill training. This consisted of 15 modules, each allowing employees to learn at their own pace and see a clear path for development. LEAP also adopts a blended learning approach that caters to all learning styles and staff availability, combining classroom and virtual learning, self-learning, and coaching and mentoring.
The initial success of LEAP has since been replicated across the business, with the launch of LEAP for Leaders extending this training to the Pall-Ex Group leadership team. Sophie Adkins, Customer Service Supervisor, said of the programme: “The Leap for Leaders programme has been an invaluable journey. The comprehensive modules, from Emotional Intelligence to Recruiting and Retaining, have equipped me with the skills and mindset to mould me into the leader I aspire to be.”
Elsewhere in the business, the LEAPIn onboarding programme applies the same structured approach to integrating new employees into the business. Meanwhile, the LEAP15 initiative encourages staff to set aside 15 minutes a day for self-learning.
LEAP has been a great success for Pall-Ex Group and has fostered a culture of continuous learning and development, where staff are more engaged and motivated. This investment in learning and development supports existing employees while ensuring that Pall-Ex Group can attract, develop, and educate the next generation of logistics leaders. With LEAP firmly established, Pall-Ex Group can continue to drive for success.
